The Flips that you received for sending the item were already credited to your account after you confirmed dispatch of the item. If the recipient doesn't respond, the receipt will be automatically confirmed after 4 weeks and you will receive a positive rating.

In this case please cancel the transaction in your Library. Please take note, that an overuse of the cancel function could lead to a worse position in the waiting lists for items.

Please remind the sender immediately using the function in your Library. If you still haven't received the item after 7 days, and the sender has not responded to your reminder, please inform us through your ToDo list.Library.

Please take note of our guidelines for entering items on Hitflip in your Library.

In this case please complain about the item in your Library. We will then compensate you in line with the terms of the Hitflip guarantee, that means we will reimburse your fees and Flips.

No, please don't offer these items for swapping. Wait for the reply from our Customer Service team. Thank you!

In this case please use the function "Forgotten password?" in the login box on the right of our homepage. We will then send your password to the email address you have entered on Hitflip. If you no longer know the email address you used on Hitflip, please write to our Customer Service team. Thank you!

For loading problems or display problems or mistakes, please write a message to our Customer Service team. Pleae tell us the type and version of the internet browser you are using. Please try to describe the problem, and where and how it appeared, as precisely as possible. Thank you!

Unfortunately the demand for these categories is too low to make their introduction beneficial. It is also very difficult to decide the appropriate condition of VHS tapes and vinyl records. The costs to send vinyl records are also very high.

If you know the EAN/ISBN of an item (you can find this on the internet easily), you can add your desired item to Hitflip, and then immediately delete it. Then add the item, which will now be in our catalogue, to your wishlist. As soon as another member offers the item, it can be delivered to you.

Yes, as long as they have a valid EAN (given on the case of the item), there is no problem to offer club and discount items on Hitflip.

In this case please tell our customer service team the title and the EAN of the item. It's also helpful if you can search for the item on amazon.co.uk, and let us know the ASIN that is shown in the Product Details.

If you want a detailed overview of your Flip and credit account, simply click on the right in the Welcome box on your current Flip or credit amount. You will then see a detailed list of all the transactions of Flips and credit that you have made.

Please be aware that a bank transfer generally takes between 2 and 3 working days. Weekends and holidays increase this. We credit your account with your credit as soon as we receive your payment to our bank account. Payments through Paypal, Moneybookers or Credit card are always automatically immediately credited to your account.

In this case please write to our Customer Service team. Please give as much detail as possible, including the date of the transaction (for bank transfers), and the transaction number (for payments through Paypal or Moneybookers).

Credit can only be uploaded through prepayment (transfer, Paypal, Moneybookers, Credit card, Debit card, etc.). If you have given us your bank details, you do not need to have positive Hitflip credit to pay the transaction costs. In this case, contributions will be taken automatically from your bank account.

You can find a detailed description of Hitflip's functions at the top of our homepage under "How it works". Answers to further questions can be found in our FAQs. FAQs answered. You can also [...] in ourForums make contact with other members.

Adding and swapping your own item on Hitflip is free. If you receive an item, as well as the Flip price, you pay a transaction fee of 79p, or £1.49 for special premium items. The fee will be taken from your Hitflip credit.

You receive Flips through swapping your own items on Hitflip. If you are unable or unwilling to offer an item, you have the possibility of buying Flips.

The £5 fee covers the costs of our internal age verification system. Not everyone has a passport or driving license, so our age verification system offers the safest and most secure way for us to ensure that we can verify everyone appropriately.

We can't give an exact length of time that the process takes, as it is dependent on the time that it takes for you to receive a letter from us with your verification code. This can vary depending on postal strikes, etc., but we work to ensure that as soon as we have received an email from you with your verification code that we approve you to receive 18+ items.

After sending a copy of their press card to our Customer Service team (support@hitflip.co.uk), Journalists receive £20 free credit added to their account.

If you would like to be added to our press distribution list, please send a short message to our Customer Service team. Thank you!

To cancel your membership, please send a short email to our Customer Service team telling them you want to close your account.

Withdrawal of credit from your account is possible without any deduction or fees within the cancellation period of 14 days, as according to our price list. After this period, we have to charge you an operation cost of £2.99. In general, extras like free bonus welcome packages or your starting balance cannot be withdrawn.

No, according to our Terms of Service withdrawal of Flips is not possible. Flips are only to be used to receive items.